Thermaltake
   
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Term(s) and Condition(s)

Reseller Policy

  1. Signing up on Thermaltake Reseller Club DOES NOT make your company a direct partner with Thermaltake.
  2. Thermaltake will NOT enclose our price list to Reseller Club member.
  3. Thermaltake Reseller Club only valid among United States of America and Canada.
  4. You will need to submit your reseller permit or business certificate in order to verify your company information.
  5. Reseller Club member account has to be approved before granted access to reseller club site.
  6. Thermaltake Reseller Club is not a lifetime membership. Thermaltake reserve the right to revoke membership at any given time.
  7. Approved or denial on behalf of your request, Thermaltake will notify user by email.
  8. Reseller may cancel membership anytime.

Privacy policy


Our primary goal in collecting personal information is to provide Thermaltake visitors with a superior customized online experience. We use the customer contact information to fill orders, contact purchasers to inform them of their order status, to enhance the operation of our site and administer our systems.

Ordering (Marketing material requests)

When you placed order from us, we collect personally identifiable information from you. If you order one of our products or services, we will collect and maintain your name, e-mail address, billing address, shipping address, telephone number, product selections, credit card or other payment information, order number, referring URL, IP address, page you bought from and a password. We collect this, and other information, as disclosed in this Policy, in order to fill your order, to communicate with you about your order and to send you promotional materials. Before confirming your order, you will have the opportunity to review the product order form and make changes and additions to the information it contained and these changes will be automatically kept for future use. We may require additional verifications or information before accepting any order.

Personal information update

We believe you should have the ability to access and edit the personal information that you have provided to us. During the online ordering process (marketing material requests) you can review, change, or delete the information that you have submitted. You may change any of your personal information in your account online at any time. We encourage you to promptly update your information if it changes. You may ask to have the information on your account deleted or removed; however, because we keep track of past purchases (marketing material requests), you cannot delete information associated with past purchases (marketing material requests). Also, as a security measure we "back up" the data stored on our systems, and such prior information cannot be completely removed from our databases. As a result, you should not expect that all of your Personally Identifiable Information will be completely removed from our backed-up databases.

Registration; Customer Accounts; Use of Site.

Certain services offered on or through the Site require you to register. You are responsible for maintaining the confidentiality of your registration information, including your password, and for all activity that occurs under your account. You agree to notify Thermaltake immediately of any unauthorized use of your account or password, or any other breach of security. You may be held liable for losses incurred by Thermaltake or any other user of the Site due to someone else using your password or customer account. You may not use anyone else's password or customer account at any time. You may not attempt to gain unauthorized access to the Site. Should you attempt to do so, assist others in making such attempts, or distributing instructions, software or tools for that purpose, then your account will be terminated. You agree to provide us with accurate, current and complete information about your information as prompted by the registration process. You may update any of account information. You may not use any automatic device, program, algorithm or methodology, or any similar or equivalent manual process, to access, acquire, copy, probe, test or monitor any portion of the Site or any Content, or in any way reproduce or circumvent the navigational structure or presentation of the Site or any Content, to obtain or attempt to obtain any materials, documents or information through any means not purposely made available through the Site. You agree that you will not take any action that imposes an unreasonable or disproportionately large load on the infrastructure of the Site or any of the systems or networks comprising or connected to the Site.

You also agree that Thermaltake may, in its sole discretion and without prior notice to you, terminate your access to the Site and your account for any reason, including without limitation: (1) attempts to gain unauthorized access to the Site or assistance to others' attempting to do so, (2) overcoming software security features limiting use of or protecting any Content, (3) discontinuance or material modification of the Site or any service offered on or through the Site, (4) violations of this Terms of Use, (5) failure to pay for purchases, (6) suspected or actual copyright infringement, (7) unexpected operational difficulties, or (8) requests by law enforcement or other government agencies.

Consent To Collection, Use & Disclosure of Your Personal Information

You must disclose certain Personally Identifiable Information to use our Site, register, and make order(marketing material requests). As a condition of registering with our Site or making any order of any products and/or services or conduct any transactions, you represent that you have first read our Privacy Policy and consent to the collection, use and disclosure of your Personally Identifiable Information and Non-Personally Identifiable Information as described in our Privacy Policy. Thermaltake DO NOT share or sell any of your personal information to any THIRD parties. Only Thermaltake personnel will be granted access to your information for verification, purchases and other Reseller Club related concern. Our Privacy Policy's terms and conditions will change from time to time, and as a condition of browsing the Site, using any features or making any purchase, you agree that you will first review our Privacy Policy prior to making any initial or subsequent purchases.

While Thermaltake takes reasonable steps to safeguard and to prevent unauthorized access to your personal information, we cannot be responsible for the acts of those who gain unauthorized access, and we make no warranty, express, implied, or otherwise, that we will prevent unauthorized access to your private information. IN NO EVENT SHALL THERMALTAKE OR ITS AFFILIATES BE LIABLE FOR ANY DAMAGES (WHETHER CONSEQUENTIAL, DIRECT, INCIDENTAL, INDIRECT, PUNITIVE, SPECIAL OR OTHERWISE) ARISING OUT OF, OR IN ANY WAY CONNECTED WITH, A THIRD PARTY'S UNAUTHORIZED ACCESS TO YOUR PERSONAL INFORMATION, REGARDLESS OF WHETHER SUCH DAMAGES ARE BASED ON CONTRACT, STRICT LIABILITY, TORT OR OTHER THEORIES OF LIABILITY, AND ALSO REGARDLESS OF WHETHER THERMALTAKE WAS GIVEN ACTUAL OR CONSTRUCTIVE NOTICE THAT DAMAGES WERE POSSIBLE.

Typographical errors.

In the event a Thermaltake product or service is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, Thermaltake shall have the right to refuse or cancel any orders placed for product or service listed at the incorrect price. Thermaltake shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Thermaltake shall issue a credit to your credit card account in the amount of the incorrect price.

Shipping Information & order information (marketing material requests)

  1. All orders require minimum of 7 business days of processing time prior to shipping.
  2. Thermaltake does not process orders during the weekend.
  3. No deliveries will be made on Saturday or Sunday.
  4. No express or expedited shipping method applies.
  5. Thermaltake does not guarantee shipping time.
  6. Thermaltake does not offer International shipping options at this time (exclude Canada).
  7. In the event of back order or out of stock we will NOT ship your package partially or separately.
  8. Your package will ship as per order per shipment basis.
  9. If your back order is more than 14 days, you may either cancel your order or continue waiting.

Product warranty

Marketing materials only cover 30 days warranty by Thermaltake Inc. All claims should be made before the 30th day after receiving the product. This warranty is valid only for the first consumer redeemer. Any product, on which the serial number has been defaced, modified or removed.

Damage, deterioration or malfunction resulting from:

  1. Accident, misuse, neglect, fire, water, lightning, or other acts of nature, unauthorized product modification, or failure to follow instructions supplied with the product.
  2. Damage to or loss of any programs, data or removable storage media.
  3. Software or data loss occurring during repair or replacement.
  4. Any damage of the product due to shipment.
  5. Removal or installation of the product.
  6. Causes external to the product, such as electric power fluctuations or failure.
  7. Normal wear and tear.
  8. Any other cause which does not relate to a product defect.
  9. Damage to, or abuse of, the coating on the printed surface.


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